Refund policy
Return Policy
We offer a 14-day return window, starting from the day you receive your order.
Eligibility
To qualify for a return:
- Items must be unworn, unused, and in the same condition as received
- Tags and hygienic liners must be attached
- Items must be returned in their original packaging
- US orders only: Return shipping labels are $8, which is deducted from your refund
To begin a return, email us at info@azelieswim.com. Once your return request is reviewed and approved, we’ll send you a return label and instructions on how to send your package.
For any questions, feel free to contact us at info@azelieswim.com.
Exchanges
We don’t offer direct exchanges. If you’d like a different item:
- Return your original item
- Once accepted, place a separate order for the new item
Damages & Issues
Please inspect your order upon arrival. If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at info@azelieswim.com so we can make it right.
Non-Returnable Items
Due to hygiene reasons, we do not accept returns if:
- The protective liner has been removed from bikini bottoms
- Items show signs of wear, including:
- Makeup stains
- Deodorant or sweat stains
- Perfume or other odors
Final sale items and gift cards are also non-returnable.
Shipping costs are non-refundable.
Azelie Swim reserves the right to refuse returns that do not meet these criteria.
Refunds
Once your return reaches our warehouse, please allow:
- Up to 10 days for processing
- 3–5 business days for your refund to appear in your account
If it’s been more than 15 business days since your return was approved and you haven't received your refund, email us at info@azelieswim.com.